Account Manager.

Job description: Account Manager (Maternity Cover)

Location: Nimbus Hosting HQ, Hertford, SG13 7GX

Job Type: Full Time (Monday – Fri, 09:00-17:30)

Responsible to:  Managing Director

Job purpose:

The Account Manager is responsible for the retention and development of the company’s customers, maintaining the on-going revenue stream and maximising profitability by up and cross-selling.

Main responsibilities:

• Post sale customer support
• Contact new customers and explain support arrangements
• Handle renewal dates for services, e.g. SSLs, domains
• Build and maintain strong, long-lasting customer relationships
• Communicate with customers through face to face meetings, email and telephone calls to assess satisfaction and possible sales opportunities
• Respond to requests for quotations and package recommendations
• Monitor current and on-going customer service issues
• Liaise with the technical team on behalf of customers
• Follow up on resolved customer issues to monitor satisfaction
• Advise customers on additional services available
• Work with customers to define requirements
• Contribute to solution design
• Work with existing clients to generate new enquiries ‘Referral Program’
• Handle and troubleshoot difficult customer enquiries

Marketing

• Contribute to the development and implementation of marketing activities
• Contribute ideas and support to marketing and promotional collateral
• Involvement with writing blogs and case studies
• Participate in marketing and networking events
• Represent Nimbus Hosting at industry events

Sales / Sales support

• Convert telephone and email based leads
• Understand companies’ business drivers and priorities
• Identify any existing client problems or dissatisfactions and resolve
• Understand the sales and decision-making process to effectively implement
• Coordinate solution pricing and prepare quotes
• Negotiate on the proposal variables

Business planning

• Contribute to business plan development
• Contribute to budget and financial forecasts
• Contribute to policy and procedure development

Reporting

• Track and record activity on all accounts
• Report on sales opportunities and pipeline
• Present and discuss monthly activity reports and customer update

Requirements

• IT knowledge
• Previous server experience desirable not essential
• Web Hosting, Digital Agency or Web Design Experience preferred

If you would like to apply for this position, please send over your cv with an introduction to Tim at [email protected].