Domain Registrations and Renewals
As domain registrations and renewals are processed immediately it is not possible to cancel or refund an order once it has been placed.
VPS, Cloud Services and Backup Services
VPS and Cloud Services can be cancelled with immediate effect as long as all invoices are up to date and paid. Any balance left over from an advance payment is not refundable.
Dedicated Services can be cancelled with a minimum of one months’ notice prior to the next billing date as long as the initial term has finished, usually 12 months. The initial term will be made clear in the contract or by emailing firstname.lastname@example.org. Any balance left over from an advance payment is not refundable.
All services will automatically renew based on their existing billing period of monthly, quarterly or annually. You can change the billing period by contacting your account manager or emailing email@example.com.
Domain Registration and SSL Certificates
Domain Registration and SSL certificates can be cancelled by not renewing at the renewal date. Any balance left over from an advance payment is not refundable. If you would like to cancel a hosting account please email to firstname.lastname@example.org. We are not able to accept verbal cancellations.