As domain registrations and renewals are processed immediately it is not possible to cancel or refund an order once it has been placed.
VPS, Cloud Services and Backup Services
Notice is required on cancellations and downgrades from the main account holder for any and all VPS and Cloud services. If the main account holder is unavailable due to exceptional circumstances, we require notice from another registered person on the account, or alternatively, proof of company ownership.
Depending on your billing cycle:
Monthly: 7 day notice is required before next service period commences.
Quarterly: 14 day notice is required before next service period commences.
Annually: 30 day notice is required before next service period commences.
Any invoices that are outstanding when notice is given are due in full. We do not offer part refunds during the notice period or after the renewal date.
Dedicated Services can be cancelled or downgraded with 30 day notice from the next service period commencement date as long as the initial term has finished, usually 12 months. The initial term will be made clear in the contract or by emailing [email protected]. Any balance left over is not refundable.
All services will automatically renew based on their existing billing period of monthly, quarterly or annually. You can change the billing period by contacting your Account Manager or raising an email to href=”mailto:[email protected]”>[email protected]
Domain Registration and SSL Certificates
Domain Registration and SSL certificates can be cancelled by not renewing at the renewal date. Any balance left over from an advance payment is not refundable.
If you would like to cancel a hosting package that you have with Nimbus please email to [email protected]. We are not able to accept verbal cancellations or requests to downgrade your package.