Sales - 0203 005 9181 Support - 0203 005 9180

Cancellations and Downgrades Policy.

The cancellation process

If you would like to cancel a hosting package that you have with Nimbus Hosting please email to [email protected]. Once cancellation has been received via [email protected] you will be directed to the cancellation portal to where it is the responsibility of the client to confirm cancellation of service.

We are not able to accept verbal cancellations or requests to downgrade your package.

Domain Registrations and Renewals

As domain registrations and renewals are processed immediately it is not possible to cancel or refund an order once it has been placed.

All Product and Services including VPS, Cloud Services and Backup Services

Notice is required on cancellations and downgrades from the main account holder for any and all VPS and Cloud services.
If the main account holder is unavailable due to exceptional circumstances, we will need notice from another registered person on the account, alternatively proof of company ownership.

Cancellations notice required before next service period:

Monthly: 4-day notice is required before next service period commences. If the notice given by client is less than required but is before the next service period commences then a fee of one month* will be charged for the service at the full monthly rate.

Quarterly: 4-day notice is required before next service period commences. If the notice given by client is less than required but is before the next service period commences then a fee of one month* will be charged for the service at the full monthly rate which forgoes the 5% discount for paying quarterly.

Annual: 4-day notice is required before next service period commences. If the notice given by client is less than required but is before the next service period commences then a fee of one month* will be charged for the service at the full monthly rate which forgoes the 8% discount for paying annually.

*Please note the monthly amount will vary depending on your service.

Any invoices that are outstanding when notice is given are due in full. We do not offer part refunds if an invoice has generated once the service period has commenced. No refunds will be given for any term that has already been paid.

Change of billing cycle

If a client would like to change the billing cycle of their service, we require the following notice from the main account holder. 

If the main account holder is unavailable due to exceptional circumstances, we will need notice from another registered person on the account, alternatively proof of company ownership.

Strictly 4-day notice is required before next service period commences for all billing cycles.

If the service period has commenced and invoice has been generated, we are un-able to change the billing cycle and it will need to be changed for the next service period.

Dedicated Servers

Dedicated Services can be cancelled or downgraded with 30 day notice from the next service period commencement date as long as the initial term has finished, usually 12 months. The initial term will be made clear in the contract or by emailing [email protected]. Any balance left over is not refundable.

All services will automatically renew based on their existing billing period of monthly, quarterly or annually. You can change the billing period by contacting your Account Manager or raising an email to [email protected]

Domain Registration and SSL Certificates

Domain Registration and SSL certificates can be cancelled by not renewing at the renewal date. Any balance left over from an advance payment is not refundable.

Nimbus Hosting
1 Centrus, Mead Lane Hertford Hertfordshire SG13 7GX GB 0203 005 9181 [email protected]