Case Study – Factory Pattern

Who is Factory Pattern?

Factory Pattern is a leading digital agency in Cheltenham, with clients of all sizes across The UK. Experts in web design & digital marketing.

They work with companies who want to improve customer acquisition with clever SEM (Search Engine Marketing) and CRO (Conversion Rate Optimisation) – turning website visitors into customers.

Factory Pattern Laptop

How did you first find Nimbus Hosting?

The initial reason we chose Nimbus was because we were looking for UK based VPS hosting back in 2009. We were introduced to Tim at Nimbus Hosting and the reason we chose them is because we actually got to speak to Tim and the support guys at Nimbus Hosting. This was important as we had been through a few web hosting companies, where we didn’t have very good customer service and no meaningful relationship. The relationship aspect is important to us, as one of our values as a company is to establish long-term relationships with suppliers who care about their service and therefore give us and our customers the best possible service.

What is important to Factory Pattern when choosing a web host?

Customer service with real people and reliable servers.

How important is page loading time to you?

Extremely important. Page load time means the best possible site’s for our clients; this is both good for User Experience and SEO. 2 services that we pride ourselves on.

How important is uptime time to your business?

100% important. Uptime is crucial for our client websites, especially the eCommerce sites we manage.

What benefits do you see in using STORM?

STORM makes life easy when managing client websites. Setup of websites is simple and more importantly quick. When we’re maintaining client websites, the easier the hosting control panel, the quicker our job is and this helps create a better service for our clients and less time on admin tasks.

Nimbus Hosting is the best hosting company we've ever used in our 10 years at Factory Pattern. They are a shining example of amazing customer services and we wouldn't be where we are without them. Thanks to you guys for providing amazing hosting and great customer service.
Nimbus Hosting
1 Centrus, Mead Lane Hertford Hertfordshire SG13 7GX GB 0203 005 9181 [email protected]