Day in the life of a Nimbus Newbie

chris .

My day starts…

At 6am… The team either starts at 8 or 9. I take an earlier start to beat the traffic. I wish I could stay in bed for as long as possible but we have adopted a dog from an animal sanctuary and he is pretty needy for a game of ball before work! I then have enough time to make a rocket Monmouth coffee and something covered in Peanut Butter before I head out the door and head over to the office in Hertford.

My role…

As an Account Manager, I am responsible for half of Nimbus’ client base. This includes making sure every service that a client has is running as expected and making sure that if we can do more that we are; be that increasing services or working on new projects. I will also be taking sales calls from those struggling with their existing provider to transition them over to Nimbus or helping a client start up hosting for the first time.

I got my job…

I am a Nimbus Neewbie! I had taken three months out of the 9-5 working world to see where I wanted to go next… I literally put my feet up for a while. Mortgage money always calls though, so once I realised that I really missed being in a client facing role that decision lead me to Nimbus. I loved their ethos, their approach to hosting and how customer support is at the top of the priority list. Lastly the best thing is the close-nit team and how everyone supports each other throughout the business be that the process of setting up a new client to input on a new product name … Look out in January for something special!

A typical day…

For the most part my day is spent at my desk checking on emails and speaking with clients over the phone. The office is open plan so the technical team are within reaching distance should we want to check in on an account or if I need to pick their brains on a technical query. It’s great to be involved with marketing and our weekly account management and marketing meetings tend to cross so we are in touch with both elements of the business. Another important part of the day is reminding clients of up and coming expiring domain registrations or SSL’s along with any renewals. The day always gets broken up by the Nimbus Pool table. It’s good to take 10 minutes or so out to play a game. Worth noting is that I will not be giving up the day job to take up a career in pool. I am a regular on the losing side but it’s the taking part that counts … or at least that is what I tell myself repeatedly!

The worst part of my role…

When the anonymous member of the team puts S Club 7 on the Sonos!

The best part of my role…

I love it when we receive a call from someone who is struggling with their current hosting provider and is looking for alternatives – Taking them through how easy Nimbus can make a migration and reassuring them that we can address the current problems they are experiencing. Checking in a month later to ensure they are happy with our hosting always makes the role feel worth wild! Attending a networking event at the WB Studios was also a great experience but an NDA was signed so that is as much as I can say!

Most important thing I have learnt in the role so far…

Backups are like insurance – You never realise how important they are until it’s too late! And it wasn’t until I joined Nimbus that I learnt that a pool table needed its own hoover!

After work…

It is common for the Nimbus team to attend events in the evening like the Digital Awards or a networking event organised by DigiCluster but if the evening is free then I make the most of the evening by heading straight home to take Magik for his last walk of the day and then my partner and I love to cook, so the rest of the evening is spent hanging out in the kitchen with a glass of wine nursing a risotto or homemade curry.

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